SHIPPING & RETURNS
Machines delivery is based upon mileage, and will be calculated via your postcode. We offer very competitive delivery rates, and each machine comes with installation and training as standard.
Components are sent using either UPS or Royal Mail signed for postal service, the cost of which is included in most component pricing.
Please contact us as soon as possible to report and shortages or damages to shipped items.
Return & Exchange Policy
Machines are built to order, thus deposits for machine builds are strictly non-refundable. Laser tubes carry a 3 month warranty on failures due to manufacturing process or materials.
No refunds can be accepted on consumable items after components have been opened/fitted.
All new machinery is covered by a 12-month RTB warranty covering electronics and mechanicals. On-site servicing (call-out fee) is chargeable even within machine warranty.